Effective Date: Jan 1, 2026
At Upasana Counseling & Wellness Centre (“we,” “our,” or “us”), your privacy and confidentiality are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By accessing or using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, book an appointment, complete a form, or subscribe to updates, we may collect:
- Full name
- Email address
- Phone number
- City or location
- Information you voluntarily provide regarding counseling inquiries or wellness services
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited
- Date and time of access
- Website usage statistics through cookies and analytics tools
How We Use Your Information
We use your information to:
- Respond to inquiries and appointment requests
- Provide counseling and wellness-related services
- Improve website functionality and user experience
- Send service-related communications
- Maintain records and comply with legal obligations
- Protect the security and integrity of our website and services
We do not sell, rent, or trade your personal information to third parties.
Confidentiality of Counseling Services
We understand the sensitive nature of counseling and mental health services.
Information shared during counseling sessions is treated with strict confidentiality and is protected in accordance with applicable professional, ethical, and legal standards.
Confidential information may only be disclosed:
- With your written consent
- When required by law
- If there is a risk of serious harm to yourself or others
- When mandated by a court order or legal authority
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Third-Party Services
We may use trusted third-party providers for:
- Website hosting
- Appointment scheduling
- Email communication
- Analytics and website performance monitoring
These providers only receive information necessary to perform their services and are expected to maintain appropriate security measures.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Fulfill legal, ethical, and professional obligations
- Resolve disputes and enforce our agreements
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our website is not intended for children under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from minors through our website.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Upasana Counseling & Wellness Centre
Email: contact@upasanacounseling.com
Address: E-17/1, near Rahul Dairy, Nehru Colony, Dharampur, Dehradun, Uttarakhand 248001